– This contract opportunity is through Delfina Medical Group –

Objective: The Bilingual Patient Scheduling Representative will help patients schedule telemedicine visits and virtual classes, primarily by phone. This role is ideal for someone who is kind, friendly, and proactive—comfortable reaching out to patients, explaining our services, and supporting them in getting the care they need.

About Us: Delfina Medical Group and Delfina Care Inc. provide a leading pregnancy care data platform and clinical services to improve maternal and child health outcomes.

Responsibilities:

• Answer incoming calls from patients and help them schedule, reschedule, or cancel telemedicine appointments and virtual classes.
• Make outbound calls to patients for appointment reminders, follow-up scheduling, and waitlist outreach.
• Clearly explain appointment types, basic preparation instructions, and how virtual visits work (video, phone, etc.).
• Confirm patient contact details and document information accurately in our scheduling and electronic systems.
• Communicate in both English and Spanish, providing a warm, respectful experience for all patients.
• Escalate clinical questions or concerns to the appropriate Delfina team member (e.g., RN, doula, or care coordinator) when needed.
• Work closely with the Delfina care team to support high show-rates and smooth telemedicine workflows.
  

Qualifications:

• Fluent in English and Spanish (spoken and written).
• Prior experience in a patient-facing or customer service role (healthcare, call center, or similar strongly preferred).
• Quick learner with technology and able to pick up new web-based scheduling and video visit platforms.
• Excellent phone communication skills: clear, calm, and compassionate.
• Reliable, organized, and able to manage a part-time schedule of approximately 20-30 hours per week.

Preferred attributes:

• Kind and friendly presence on the phone; able to build trust quickly.
• "Go-getter" mindset—willing to pick up the phone, reach out to patients, and problem-solve barriers to scheduling.
• Interest in or experience with women’s health, pregnancy, postpartum care, or working with diverse communities.
• Alignment with Delfina’s mission to improve outcomes for moms and babies, especially those facing barriers to care.

We value that everyone at Delfina brings a unique background and perspective. Prospective applicants are encouraged to apply even if they do not meet 100% of the listed qualifications and are encouraged to use their resume and other application materials to demonstrate how their skills meet, or are equivalent to, the listed qualifications.

Compensation: $25 USD per hour

Time commitment: Approximately 20–30 hours/week

The compensation range for this contract position represents a wide variety of factors, including location, skills, experience, education, and training. Candidates who meet most of the qualifications above should expect to earn the posted compensation.

Delfina Medical Group provides equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy or family status, national origin, age, veteran or disability status.

Note that Delfina Medical Group does not sponsor or facilitate any U.S. work authorization. All applicants must have unrestricted and independent authorization to work at Delfina.