Job title: Customer Service Specialist

Location: North America, remote

Who we are:

Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best-before dates, like fresh produce, meat, and bakery goods, at discounted prices, helping them recover costs and attract new shoppers. Shoppers get great deals on quality groceries, making it easier to eat well affordably. By keeping good food out of landfills and on dinner tables, Flashfood helps both retailers and consumers save money while reducing food waste.

How it works:

1. Download the Flashfood app and create an account
2. Browse grocery deals at nearby stores
3. Add items to your cart and purchase within the app
4. Pick up your items from the Flashfood Zone at your local partner store

Role overview:

We’re looking for a Customer Service Specialist to join our team for an 18-month Maternity Leave contract beginning January 2, 2026. This is a remote position and is open to candidates currently residing in Canada or the US.

As a Support Analyst at Flashfood, you’ll be a key member of the Customer Support team, responsible for ensuring a seamless experience for our users and partners. You’ll combine technical expertise, analytical thinking, and strong communication skills to diagnose, troubleshoot, and resolve complex issues across our platform.

In this role, you’ll work closely with the customer support, engineering, and product teams to investigate incidents, analyze data, and identify root causes - going beyond quick fixes to drive lasting improvements. You’ll monitor system performance, develop workarounds when needed, and ensure timely, empathetic communication with all stakeholders.

Key Responsibilities

Technical Support & Troubleshooting

• Triage and resolve technical issues across the Flashfood platform, identifying root causes and providing timely solutions.
• Monitor system performance and analyze logs, dashboards, and data to detect issues or trends.
• Write and run SQL queries to validate data, investigate incidents, and support decision-making.
• Track recurring issues and collaborate on long-term fixes to prevent future incidents.

Collaboration & Escalation

• Partner with Engineering, Product, and Operations teams to escalate complex issues with clear documentation and context.
• Participate in incident management to ensure quick resolution and effective communication.
• Support the Customer Support team by handling technical escalations and ensuring a seamless user experience.
  

About You

• Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments
• Excellent written and verbal communication skills
• 1+ year of experience in IT support, QA engineering, and customer service
• Proficient with mobile applications across Android and iOS platforms
• Skilled in working with REST APIs and JSON data
• Hands-on experience with MongoDB, SQL, and other data stores
• Experienced in log analysis and debugging using monitoring tools

What We Offer:

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• 100% remote

Flashfood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.