CRM Systems Specialist
Inspectorio is a SaaS company founded in 2016, aimed at helping brands, retailers and manufacturers build an interconnected supply chain. Through our suite of products, including RISE, SIGHT, and TRACKING, we’re able to support our customers to manage risk through digitalized quality, compliance, and production tracking programs.
Bound by our mission to build an interconnected, sustainable, and transparent supply chain, and was named Best Tech StartUp in 2021 by The Tech Tribune. And the industry sees our vision, as today, Inspectorio is used by over 8,000 customers, including some of the largest brands and retailers in the world.
We wouldn’t have achieved the company success we’ve had thus far, had it not been for making the right strategic moves and planning and executing accordingly. In 2023, we don’t intend to rest on our laurels, and thus, we’re hiring a Content and Sales Enablement Specialist to continually improve the strategic and business operations of Inspectorio.
What you'll do
The CRM Systems Specialist at Inspectorio is a critical role responsible for managing, maintaining, and optimizing the Customer Relationship Management (CRM) system to drive effective customer engagement, streamline sales processes, and support business growth. This role requires a deep understanding of CRM systems, technical expertise, and the ability to collaborate across departments to ensure the CRM system's alignment with organizational goals.
CRM System Management:
- Manage day-to-day operations of the CRM system, including system configuration, customization, and user management.
- Ensure the CRM system is aligned with Inspectorio's business processes, objectives, and industry best practices.
Data Management and Integrity:
- Monitor, maintain, and enhance data quality within the CRM system, including customer information, leads, contacts, opportunities, and interactions.
- Implement data cleansing, validation, and de-duplication processes to ensure accurate and reliable data.
User Training and Support:
- Provide comprehensive training to users across various departments, ensuring they can effectively use the CRM system to manage customer interactions, sales activities, and campaigns.
- Offer timely support to address user inquiries and troubleshoot issues.
Configuration and Customization:
- Configure and customize the CRM system to meet business requirements, including fields, objects, workflows, automation rules, and user interfaces.
- Collaborate with IT and development teams to implement technical changes and enhancements.
Reporting and Analytics:
- Develop and maintain reports, dashboards, and data visualizations to provide insights into key performance metrics, sales trends, campaign effectiveness, and customer behavior.
- Collaborate with stakeholders to analyze data and generate actionable recommendations.
- Collaborate with sales, marketing, and customer support teams to identify process inefficiencies and opportunities for optimization within the CRM system.
- Implement automation, workflow improvements, and best practices to enhance operational efficiency.
Integration and Data Flow:
- Work with IT and relevant teams to integrate the CRM system with other business applications, such as marketing automation, analytics, and ERP systems such as Netsuite.
- Ensure seamless data flow and process alignment to support cross-functional collaboration.
Security and Compliance:
- Implement and manage security measures to protect sensitive customer data within the CRM system, adhering to data privacy regulations and industry standards.
- Configure user access controls, permissions, and data sharing settings.
System Upgrades and Maintenance:
- Stay informed about CRM system updates, releases, and new features, coordinating with IT and vendors to plan and execute upgrades and maintenance activities.
Documentation and Training Materials:
- Maintain comprehensive documentation of CRM configurations, processes, and standard operating procedures.
- Develop user guides and training resources to facilitate ongoing user education and adoption
- Bachelor's degree in Business, Information Technology, or related field.
- Proven experience as a CRM Systems Specialist or in a similar role, with expertise in CRM system management, configuration, and data integrity.
- Strong technical skills, including CRM platforms (e.g.HubSpot CRM) and related tools (ChurnZero, Zapier, etc).
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in project management to coordinate system-related initiatives effectively.
- Analytical mindset with the ability to interpret data for insights and recommendations.
- Familiarity with sales, marketing, and customer engagement processes.
- Knowledge of the apparel, footwear, and consumer goods/ retail industry is a plus.
Why it would be awesome to work with us
- 🍹 Unlimited annual leave: Yes, you heard that right! We take work:life balance seriously!
- 🏝️ Flexible working: You can WFA, or from our many hubs around the world.
- 💪 Project ownership: Whatever work or social project you’re passionate about, we’ll listen!
- 🥳 Fun: Company-sponsored trips, weekly parties, sporting events, and more.
- 🌱 Personal and professional growth: we make sure to invest heavily in our team!
- 🌎 Global team: you’ll be joining a fun, and welcoming global team from over 40 countries.
Carlos Moncayo, our CEO wrote these values himself - he’s deeply passionate about these and they’re at the center of everything we do. They’re in our day-to-day and our driving force for success.
- EXCELLENCE: We pursue mastery and craftsmanship. “Good enough” is our enemy. We have a thirst and desire for knowledge. There’s always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance, and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it’s uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we’re not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.