Customer Success Content & Enablement Specialist
At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, work order ticketing, data-driven performance metrics, and sentiment analysis. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
WHAT YOU’LL DO - Plan & run training programs: Own a quarterly calendar of webinars, live trainings, and office hours for hotel users; manage invites, hosting, follow-ups, and recordings.
- Create compelling content: Produce short videos, product walk-throughs, one-pagers, email tips, and in-app how-tos that are clear, visual, and hospitality-friendly.
- Lifecycle & adoption campaigns: Build and execute scaled communications (email/in-app) to accelerate onboarding, promote key features, and reactivate dormant users.
- Knowledge base stewardship: Keep help articles current; identify gaps from ticket trends and launch content to reduce “how do I…?” cases.
- Measure & optimize: Track attendance, Open and CTRs, Link clicks, Flow Completions, feature adoption, and time-to-first-value; run A/B tests; iterate based on results.
- Insights to the business: Package learnings and adoption dashboards for CS leaders; surface friction points and customer quotes to Product for roadmap consideration.
- Tooling & operations: Maintain lists/segments, build simple reports/dashboards, and keep assets organized and tagged for reuse by Account Managers and Support.
- Partner enablement: Equip Account Managers with slide templates, talk tracks, and “mini-plays” they can run at scale across their hotel portfolios.
- Proactively identify opportunities for improvement and take the initiative to implement solutions without explicit direction; demonstrate a high level of self-motivation and ownership of tasks.
- Operate with schedule flexibility (beyond 9–5) to support global hotel teams, including periodic early/late sessions and limited weekend go-lives.
WHAT WE ARE LOOKING FOR - 1–3 years in B2B SaaS marketing, communications, or customer enablement experience.
- Strong project management chops (content calendars, campaign timelines, sequencing, and organization) and comfort juggling multiple initiatives.
- Confident communicator: clear, empathetic, and comfortable presenting content or training sessions to diverse audiences.
- Hands-on with marketing tools (email platforms, CMS, internal comms channels, basic design tools). Experience with Salesforce and Appcues is a plus.
- Data-driven mindset: comfortable reading campaign reports, engagement dashboards, and acting on performance trends.
- Excellent content creation and communication skills; crisp and polished writing, professional presentations, and reusable templates.
- Clear, concise messaging and ability to translate complex ideas into plain-language content and actionable next steps.
- Problem-solving & resourcefulness to turn a high volume of information into structured, engaging campaigns that drive adoption and understanding.
WHAT MAKES KIPSU DIFFERENT - We’re a solid, stable, and growing company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals together as a team.
- Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes, holding our interdependence in high regard.
- Our unique philosophy– we bootstrapped this company ourselves and are in it for the long term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
- Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
WHY YOU’LL LOVE IT HERE - Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
- Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
- Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
- Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
- Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
- Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits. One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Consider rolling up your sleeves and joining us on our journey, and let us know if we can make any accommodations to better empower you.
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