Senior Product Manager
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
THE OPPORTUNITY
With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
WHAT YOU'LL DO
As a Senior Product Manager on our collaborative and motivated team, you’ll have the chance to: - Develop deep expertise in our product, how customers use it, and how we maintain our position as a best-in-class solution.
- Drive a multi-quarter roadmap that reflects strategic goals; balancing competing priorities and building cross functional alignment
- Shape strategic direction across products or domains, balancing market, user, and business factors to make informed bets
- Partner with customers and stakeholders to deeply understand problems, conduct business analysis, and uncover opportunities for innovation.
- Collaborate across internal and external teams to identify needs, design integrations, and deliver seamless system solutions.
- Define product enhancements by writing clear requirements and shaping solutions that expand our presence in existing and emerging markets.
- Work deep in the details of functionality, user needs, and requirements and zoom out to broader scoping and strategy that delivers on customer and business needs.
- Apply both product and technical knowledge when engaging with customers and designing solutions that integrate into their daily workflows
- Influence across teams or functions, resolving complexity and building alignement Work closely with engineering, QA, and design teams to refine requirements, manage backlogs, and ensure delivery of high-quality features.
- Contribute to strategic product planning as the company scales, adds new capabilities, and enters new markets.
- Help launch new product features, scaling adoption from pilot customers to broader rollouts while gathering feedback to improve.
- Leverage data and insights — both quantitative and qualitative — to inform product roadmaps and execution.
- Drive your work with ownership and accountability, aligning day-to-day priorities with team and company goals while adapting to change.
WHAT WE’RE LOOKING FOR - 6+ years of experience in software product development, ideally in B2B SaaS or technology.
- Comfortability working in a fast-paced, collaborative environment that adapts to change.
- Curiosity and eagerness to learn — willing to dive into new technologies, systems, and user needs.
- Strong attention to detail in writing, communication, and product requirements.
- Skilled at analyzing data, mapping user journeys, and defining clear product requirements.
- Ability to synthesize problems and design solutions that align with broader business goals.
- Proven experience in managing dependencies, prioritizing scope, and balancing trade-offs.
- Advanced collaboration skills — able to build trust, align stakeholders internally and externally, and influence without authority.
- Excellent communicator through written, visual, and verbal channels; capable of simplifying complex ideas for both technical and non-technical audiences.
- Technical aptitude with comfort in conversations about APIs, integrations, and data to inform product design.
- Data-driven decision-maker who uses both quantitative and qualitative insights to inform and drive decisions
- Willingness and adaptability to flexing outside their lane - we’re a growing team and wearing many hats is a norm.
Bonus points for experience in: - Working in the hospitality industry or related technologies
- Having an entrepreneurial streak or a history of working at startups or on side projects
- Having an engineering background, whether software, chemistry, mechanical, civil, etc.
- Experimenting with technology, making websites, or designing applications
- Familiarity with software development methodologies
WHAT MAKES KIPSU DIFFERENT - We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
- Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
- Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
- Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
WHY YOU’LL LOVE IT HERE - Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
- Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
- Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
- Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
- Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
- Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
The compensation range for this position is $110,000-$140,000/yr. We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.
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