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Cybersecurity & Information Technology Analyst

Kipsu
Minneapolis, MN, USA
Posted on Oct 17, 2025
     
  Position: Cybersecurity & Information Technology Analyst  
     Location:   Minneapolis, MN
  
  
  Job Id: 222  
  # of Openings: 0  
    
   Cybersecurity & Information Technology Analyst 
 
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis andworkflowmanagement.Asone of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
 
 THE OPPORTUNITY
 The Cybersecurity & IT Analyst plays a key role in safeguarding Kipsu’s digital infrastructure and supporting secure, efficient technology operations. This position is responsible for monitoring and responding to security threats, managing identity and access controls, maintaining compliance with industry standards, and implementing best practices for data protection across cloud and on-premise environments. In addition, the analyst provides day-to-day IT support, manages endpoint devices, and ensures the reliability of core systems and networks that enable Kipsu’s frontline customer experience platform to operate seamlessly. The role combines proactive security oversight with hands-on technical support, helping to maintain a resilient and trusted technology ecosystem for employees and customers alike.
 
WHAT YOU'LL DO
 
 Manage 
Support and maintain organizational desktop computer systems, hardware, network, and user access
Provide end-user support; track, document and create SOPs for troubleshooting
Manage regular penetration testing and vulnerability scanning processes and coordinate related remediation efforts
Facilitate quarterly security reviews and communicate findings to management
Contribute to software test script reviews for data leakage
Ensure that project/department information security milestones/goals are met and adhere to approved budgets
Recommend, implement, configure and integrate new technologies and systems to enhance efficiency and security
Conduct periodic policy/process assessment and update or create new processes
Design and facilitate internal training and exercises (tabletop exercises) to help strengthen a strong security environment and culture
Coordinate responses to information security incidents
Complete security questionnaires for current and prospective clients
Design and maintain a data disclosure database based on client agreements
Strategy
Align company policies to SOC 2, ISO 27000 series, and HIPAA security frameworks
Identify information security risks to the business and recommend strategies to address those risks
Champion privacy and security initiatives
Benchmark security program against organizations of similar size and industry
Compliance and Risk Management
Coordinate regular internal and third-party compliance audits
Participate in commercial insurance renewals related to cybersecurity
Manage inventory of IT assets, technology partner agreements and customer data processing addendum requirements
WHAT WE’RE LOOKING FOR
A Bachelor’s degree in information technology, information systems, cybersecurity or a related field of equivalent experience (3-5 years)
A strong enthusiasm for staying up to date with all things cybersecurity and maintaining an awareness of new advances, threats, and other trends in the space
A boldness in not being afraid to get their hands dirty and collaborate heavily with our software engineers on technical topics related to security
Experience and knowledge related to the configuration and maintenance of security monitoring and reporting platforms
Experience in writing Standard Operating Procedures (SOPs)
Experience with SSO (Okta)
Experience with MDMs (Jamf Pro)
Experience with Atlassian Products (JSM, Confluence, Jira)
Excellent written and verbal communication skills
Computer savvy– know your way our Google Workspace
Strong attention to detail in daily work and other projects
Phenomenal organizational abilities
Demonstrated experience working independently as well as in a team environment
A bias for action to jump on whatever needs to get done and a consistent track record in hitting deadlines
Additional experience, training, or certification related to information technology security policy or compliance are strongly preferred
A critical thinker that can solve for issues that best align with the organization's vision with the available tools provided
 
 WHAT MAKES KIPSU DIFFERENT
 
 We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
 
 Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard. 
 
 Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
 
 Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
 
 
 WHY YOU’LL LOVE IT HERE
 
 Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
 
 Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
 
 Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
 
 Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
 
 Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities. 
 
 Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
 
 We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits. 
 
 One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.

 
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Cybersecurity & Information Technology Analyst
