| Customer Success, Client Deployment & Operations Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment by partnering with some of the largest hospitality and healthcare brands in the world. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
WHAT YOU'LL DO - Client Lifecycle Operations: Support ongoing account needs including customer updates and reporting while handling ad-hoc requests as they arise.
- Cross-Functional Liaison: Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams — triaging and managing inbound and outbound requests through internal and customer ticketing systems to ensure nothing falls through the cracks.
- Process Improvement: Provide process documentation and continuously identify opportunities to streamline workflows, improve documentation, and recommend process automation where applicable to increase team efficiency and scalability.
- Project & Deadline Management: Track and manage deadlines across multiple concurrent tasks and client requests, keeping the Account Director informed on status, blockers, and progress.
- Messaging Partner Deployment & Onboarding: Support customers and vendors through the full messaging setup and onboarding process to ensure a smooth and successful launch.
- Reporting & Reconciliation: Generate and maintain recurring operational reports, perform data reconciliation, and respond to ad-hoc reporting requests to ensure accuracy and visibility across the account.
WHAT WE'RE LOOKING FOR - 1–3 years of experience in operations and/or project management; SaaS, hospitality or enterprise account environment a plus.
- Highly detail-oriented with strong organizational skills — comfortable managing a high volume of tasks, requests, and competing deadlines simultaneously.
- Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams.
- Familiarity with Salesforce, reporting and basic data reconciliation tasks.
- Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets)
- Clear, proactive communicator who can keep stakeholders aligned and escalate issues appropriately.
- Resourceful problem-solver who works well in a cross-functional environment and takes ownership of follow-through.
ABOUT THE ROLE
This is a hybrid operations and project coordination role sitting within the Customer Success organization, reporting to the Sr. Director, Strategic Accounts. You'll be the operational backbone supporting a large enterprise customer — completing daily/weekly recurring tasks, aligning people and teams to keep processes moving, and keeping the Account Director informed every step of the way.
PHYSICAL JOB REQUIREMENTS & WORK ENVIRONMENT - This role is primarily based in our office and includes regular, on-site time to support collaboration, connection, and shared problem-solving.
- In this role, you’ll engage in day-to-day work that may include:
- Communicating and collaborating with teammates and/or customers through conversation, meetings, and digital tools
- Interacting with information in a variety of formats, including written, visual, and verbal
- Using standard office and technology tools to complete work effectively
- Spending time working at a desk and occasionally moving around the office to connect with others
- We’re committed to building an inclusive workplace. Reasonable accommodations are available to support team members in performing the essential responsibilities of the role.
WHAT MAKES KIPSU DIFFERENT - We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
- Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
- Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
- Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
WHY YOU’LL LOVE IT HERE - Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
- Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
- Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
- Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
- Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
- Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits. The pay range for this role is $50,000- $60,000/yr
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.
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