| Associate Product Manager
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace. THE OPPORTUNITY
We’re scaling a B2B platform used by hotel teams to run daily operations. We’re looking for an Associate Product Manager who can learn our domain quickly and translate real-world workflows into clear, high-quality product requirements—primarily through written and async collaboration.
Location- Pune (with occasional overlapping with US time zones)
Type- Full-time
Experience- 1-4 years
WHAT YOU'LL DO - As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
- Own a defined product slice (a workflow area) and drive it from problem understanding to PRD-ready scope.
- Build customer and user understanding primarily through async inputs: call recordings, support tickets, CS notes, product usage patterns, and shadowing live calls with senior team members.
- Write product requirements: PRDs, user stories, acceptance criteria, edge cases, and non-goals that enable engineering + QA to ship with high confidence.
- Drive cross-functional alignment with Design, Engineering, QA, and Customer Success—mostly async—by capturing decisions, tradeoffs, and rationale in writing.
- Support release readiness: help define rollout plan, internal enablement notes, and feedback loops to iterate after launch.
- Contribute to product quality by helping teams validate requirements, test scenarios, and success metrics
What success looks like in the first 90 days - You can explain and diagram one major customer workflow in your slice: actors, steps, edge cases, failure modes.
- You produce 1 PRD that are reviewed across functions and reach “build-ready” quality (clear scope, AC, risks, dependencies, non-goals).
- You establish an async feedback loop: a recurring insight summary (tickets + call notes + product signals) and a prioritized backlog for your slice.
WHAT WE’RE LOOKING FOR
We’re hiring people who: - Possess an enthusiastic and persistent curiosity of how things work with our product, our users, and beyond
- Are fearless and willing to dive into familiar or unfamiliar realms of technology; to learn, investigate, experiment, and apply
- Apply a consistently high attention to detail when writing, communicating, synthesizing, and presenting product design and requirements
- Are eager to dive into the details - whether data analysis, systems, or user journeys - in order to define thorough requirements that meet the core needs of users in the product
- Can break down complex problems into components, dive into the details, and build back to a solution
- Are comfortable engaging with customers and asking questions with an instinct to read between the lines to elicit the underlying need, asking “why?” or “what else?” one more time
- Can effectively present and articulate complex ideas to people with technical and non-technical backgrounds both verbally and visually
- See problems and take initiative to fix them, jumping in to take action rather than waiting for someone else to do it
- Possess technical aptitude with a willingness and eagerness to bridge technical gaps between customer and product
- Are comfortable having high level technical conversations (APIs, system integrations, data, etc) in order to elicit needs for product functionality
- Are comfortable with reading and applying API documentation, both internally and with customers; for example, Single Sign-on and system data integrations
- Can identify dependencies in complex systems and plan and prioritize relative to value and impact
- Comfortable flexing into other product and technical areas needed by the business
Bonus points for experience in: - Working in the hospitality industry or related technologies
- Working with healthcare technologies or healthcare-specific interfaces
- Experience with Figma and design systems
- Having an entrepreneurial streak or a history of working at startups
- Having an engineering background, whether software, chemistry, mechanical, civil, etc.
- Experimenting with technology, making websites, or designing applications
- Familiarity with software development methodologies
- Experience working in B2B products or B2B SaaS environments
WHAT MAKES KIPSU DIFFERENT - We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
- Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
- Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
- Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
WHY YOU’LL LOVE IT HERE - Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
- Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
- Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
- Mentorship- We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
- Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
- Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.
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