Join Onward as Our Operations Manager – Shape the Future of Healthcare Transportation!

Are you ready to make an impact in a fast-growing startup that’s changing the landscape of healthcare transportation? Onward is on a mission to simplify and revolutionize the way service providers and patients connect through transportation. We are seeking an Operations Manager to spearhead our West Coast operations.

In this role, you’ll take charge of strategic project management, analytics-driven oversight, and fostering strong relationships with our partners and drivers. You’ll play a vital part in shaping our regional strategy, optimizing operational efficiency, and upholding the exceptional service quality that sets Onward apart.

Why Onward?

At Onward, we go beyond simply providing transportation – we focus on the people at the heart of every journey. As a mission-driven company, we’re dedicated to enhancing the quality of life for our patients while fostering a collaborative, high-performing culture for our employees. Joining Onward means taking ownership, driving meaningful change, and playing a pivotal role in a dynamic growth story.

Key Responsibilities:

• Territorial Leadership: Manage all aspects of operations in Los Angeles, including project launches, local account management, and operational inquiries, acting as the primary point of contact.
• Strategic Analytics: Use advanced analytical skills to monitor key fulfillment, growth, profitability metrics and trends. Analyze financial data, providing strategic insights and resolutions for local accounts.
• Forecasting and Planning: Develop models to forecast hiring and operational needs accurately, aligning with growth projections and expansion strategies.
• Pricing Strategy: Work in tandem with the sales team to develop competitive pricing strategies, maintaining an in-depth understanding of market conditions and competitor rates.
• Cross-Functional Collaboration: Coordinate with customer success, sales, support and management teams to manage on-the-ground issues effectively, ensuring robust communication and prompt resolution.
• Driver Engagement: Enhance driver satisfaction and retention through engaging activities, recognition programs, and consistent support.

Required Skills and Qualifications:

• Educational Background: Bachelor’s degree or equivalent combination of education and relevant experience.
• Professional Experience: Minimum of 3-5 years in project management or operations, preferably within a fast-paced, growth-oriented startup environment.
• Analytical Excellence: Strong capability in data analysis and problem-solving, with a proven track record of driving key metrics.
• Leadership and Communication: Exceptional interpersonal and communication skills, with the ability to build positive relationships and lead diverse teams.
• Adaptability: Highly adaptable and capable of managing multiple priorities in a dynamic environment. Must be able to handle pressure and meet tight deadlines efficiently.
• Learning and Growth: Eager to take on challenges, quick to learn, and passionate about personal and professional growth within a startup setting.

Join Us:

If you’re looking to make a significant impact and thrive in a dynamic, fast-paced environment, Onward is the place for you. Apply today to become a part of our mission to transform healthcare transportation.