We're on the lookout for a stellar Dispatcher/Customer Support Associate to be a cornerstone of our expanding Operations team. As the frontline ambassador of our company, you'll be the go-to person for all inquiries, ensuring both customers and drivers walk away with a smile.

Your mission, should you choose to accept it, involves providing top-tier assistance and solutions through phone and chat support. Picture yourself as the superhero of our startup, swooping in to simplify healthcare transportation coordination and break down barriers for both customers and patients.

Responsibilities:

• Be the Sherlock Holmes of customer service, gathering critical information to deliver top-notch assistance to our customers, drivers, and riders.
• Show off your communication prowess by managing customer inquiries through various channels—phone, text, and chat.
• Showcase your knack for problem-solving and quick thinking by swiftly troubleshooting and resolving issues, contributing to the satisfaction of our Onward riders and drivers.
• Channel your inner innovator as you proactively identify areas for improvement within our Support function, offering suggestions for enhancements and optimization.
• Keep the positive vibes flowing, adapt like a chameleon, and thrive in the dynamic startup environment we call home.
• Be the living embodiment of Onward’s Mission, Values, and Quality Standards.

Skills/Requirements:

• Boast a minimum of 1-2 years of prior experience in the customer service realm.
• Embrace the full-time hustle, including weekends and holidays—because superheroes don't take days off when duty calls.
• Flaunt exceptional written and verbal communication skills paired with a superhero-level problem-solving ability that can navigate the dynamic startup scene.
• Show off your versatility with both collaborative teamwork and independent tasks—your positive, enthusiastic, and compassionate attitude is your secret weapon.
• Previous experience with medical terminology is like having a bonus power, but don't worry if you haven't unlocked that achievement yet—comprehensive training awaits.

Ready to join us in revolutionizing the healthcare transportation landscape? Apply now and be part of a team dedicated to creating a healthier future for all!