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HR Generalist



People & HR
West St Paul, MN, USA
Posted on Tuesday, July 9, 2024
Job Type

At Kigo, we're not just reimagining loyalty programs; we're inventing new and exciting ways for brands to connect with and delight their customers and employees. Harnessing the power of blockchain technology and AI, our Tokenized Loyalty Platform transforms rewards and offers into uniquely personalized, dynamic and shareable experiences globally. Co-Founded by Augeo, a global leader in engagement technology serving 100+ Fortune 500 brands today, Kigo combines decades of loyalty experience and a culture of rapid innovation with digital product leadership from companies like Starbucks and Amazon to create extraordinary value for the world's most respected brands. Join us at Kigo, and be a part of a team setting new standards in loyalty experiences.

At Kigo, everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. We work hard and care to our core about our teams and each other. We are uniquely communicative and responsive with a fast-paced growth culture.

We are looking for an HR Generalist to join our growth focused team! The HR Generalist will report to the Director, People and assist with day-to-day routine functions across Kigo. The Generalist best suited for our team is someone who is people centric and fosters a people first approach to every day. This candidate will be our go-to person for employees’ immediate needs and communicate regularly with leadership. This role is highly collaborative and includes a variety of functional areas. The person in this role must be curious and have a keen interest in developing and implementing process.

You’ll spend your days on the following:

Administration: 30%

- Record keeping: Maintaining and filing documentation of all employee changes related to employment such as offer letters, compensation changes, commission or bonus plans, benefits enrollment, policy acknowledgments or performance etc.

- Filing all contractor agreements

- Filing all employee benefits education and resources to company shared drives

- Completion of reference checks and verification of employment (VOEs)

- System updates for titles and reporting changes

- Update org chart accordingly when team changes are made

Onboarding/Offboarding: 20%

- Create job descriptions and post on external platforms

- Perform interviews and coordinate with hiring teams schedules

- Extend verbal and written offer letters

- Negotiate compensation packages

- Processing of background checks and completion of onboarding and new hire paperwork

- Submit tickets to IT department for equipment and access setup for new hires and employees

- Create and coordinate first day’s schedules

- Perform routine check ins during 90-day window

- Filing resignation letters

- Conduct exit interviews

- Create and send termination letters

- Process terminations through company systems and ensure deployment of Cobra packets

Employee Relations: 20%

- Intake employee complaints or grievances

- Assist employees with conflict management

- Ensure cohesive working relationships between employees through constant communication with direct supervisors

- Research and develop engagement incentives or initiatives to foster employee appreciation

- Attend company town hall meetings and share out relative People updates

Performance Management: 20%

- Report needs for counseling or coaching of employees to Director, People

- Review documentation for objectivity and process performance improvement plans (PIP)

- Conduct PIP meetings with supervisors and their reports

- Follow up and maintain an understanding of current PIPs and be able to escalate to the Director, People for additional guidance

Employee Communications: 5%

- Send company updates on employment changes affecting employee population such as performance reviews, benefits enrollment, or updates in paperwork

- Remind employees of office closures due to company holidays

Payroll Support: 5%

- Process payroll and compensation changes alongside Payroll manager

- Confirm billings and payroll deductions

- Process international payroll invoices

- Submit comp changes to international PEO


· Bachelor’s degree in Human Resources Management, Psychology or other related fields (required)

· 3-5 years of prior experience in a Generalist or HR administrator capacity (required)

· Experience with a high volume of paperwork

· SHRM or PHR certification (preferred)

· Prior experience performing end-to-end recruitment, onboarding and talent initiatives

· Maintain confidentiality and exhibit a high level of good judgment and decision-making

· Highly organized with the ability to prioritize deadlines

· Strong verbal and written communication skills

· Ability to take initiative and work independently

· Understanding of State and Federal laws such as EEO, ACA, FMLA, HIPPA etc


· Comprehensive benefits package

· Opportunity to work at the nexus of technology, marketing, and loyalty

· Continuous learning and development opportunities