Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary:

As a Concierge/High-Touch Customer Service you will provide a personalized service and assistance to our client. You’ll act as a point of contact between the client and service provider and ensure that customer needs are met in a timely and professional manner.

You’ll spend your days on the following:

• Provide exceptional customer service to our client, anticipating and responding to their needs
• Act as a liaison between our clients and service provider
• Handle customer complaints and issues, resolving them in a professional and efficient manner
• Maintain a professional appearance and demeanor at all times
• Manage administrative tasks, such as record-keeping, scheduling, and billing

What you need to be successful in this role:

• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize effectively
• Problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office and other computer programs
• Previous customer service or hospitality experience preferred

Benefits:

• Medical, Dental & Vision Insurance
• Employer-sponsored Long-term disability and Life Insurance
• Paid Time Off and flexible work schedule
• 401(k) Plan
• Fun and casual work environment
• Career growth opportunities
• Rewards & Incentives