Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

PRIMARY RESPONSIBILITIES

Provide leadership and management of projects (both internal & external client) from a project management perspective. Provide product expertise, client demonstrations, client account and sales team support. This position performs a lead role in the design, definition, build, and implementation phases for technology solutions. Primary responsibilities include client requirements and process documentation; profitability analysis; product strategies; product enhancement projects; and release management leadership.

ESSENTIAL FUNCTIONS

• Liaison with internal customers and clients relating to current product capabilities, customization opportunities, and marketing strategies
• Leads the collection, documentation, and prioritization of new development opportunities
• Directs project teams to follow repeatable project management methodologies
• During program delivery, support the program launch process with consultation and Change Orders for enhancements as applicable based on client requests and ensure ROI models are analyzed
• Collaborates with internal customers and clients to prioritize and schedule operational tasks and development opportunities
• Secures, manages, and maintains relationships with key internal team members, external partners, and client representatives
• Manages tasks, dependencies, communications, timelines, and budgets for short- and long-term projects
• Directs profitability analysis for each initiative to ensure pricing models are accurate
• Supports recurring training or technical marketing of product to the sales team, leadership, and key business stakeholders
• Updates project dashboards and other project documentation
• Participates with client pre-sale meetings, requirement gathering; product test and implementation planning sessions
• Serve as subject matter expert and support the sales process with demonstrations and product capability presentations
• Supports and project manages entire solution development process including appropriate products and services based on requirements, program measurement recommendations, business case/ROI modeling, program costing and estimation completion. Responsible for executing test plans and the quality of the project deliverables to production implementation
• Assist in support tasks as needed, including defect research, prioritization, and solution recommendations
• Maintain pace with industry trends for competitive products; understand competitive advantages with the ability to articulate to clients/business leaders
• Maintains relationship with providers to understand the technical interface of services or solutions
• As assigned, lead system migration projects, map existing system capabilities to new system capabilities, and support the Business Development team with client value propositions

COMPETENCIES

• Ability to elicit client business requirements using interviews, document analysis or other techniques
• Strong communications skills and ability to interact with non-technical and technical people
• Ability to prioritize and lead multiple projects
• Ability to understand pricing models and profitability objectives
• Demonstrated project team leadership skills
• Experience and comfort level presenting to Director level and higher clients/prospects
• Ability to multi-task and ensure expectations are consistently exceeded
• Ability to build and maintain timelines, budgets, and deliverables in a fast-paced environment
• Writing and speaking skills – ability to “sell” an IT solution concept in writing or by presenting
• Curious, problem solver with ability to “jump in” and figure out complex solutions, software

EDUCATION AND EXPERIENCE

• Bachelor’s Degree and minimum 3 years of Project Management experience, or Associate’s degree and a minimum of 5 years Project Management experience
• 5 years industry or project management experience
• Incentive industry knowledge and understanding of industry best practices a plus
• Working knowledge of Microsoft office systems and applications
• Experience with Jira and SmartSheets a plus

HOW THIS POSITION IS MEASURED

• Individual performance to job description
• Leadership abilities and qualities
• Fiscal responsibility to company and projects
• Demonstration of corporate values towards internal partners and clients
• Goal attainment as set forward by manager

BENEFITS OF JOINING OUR TEAM

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement?
• EAP resources
• 13 paid holidays and PTO time
• Rewards and incentives for birthdays, work anniversaries, professional and personal milestones and company involvement
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program