About Us

Hello, we're Augeo—architects of enterprise engagement and loyalty platforms, delivering compelling experiences and fostering meaningful connections with employees, customers, members, and channel partners across industries. We serve thousands of clients, including more than 70 of the top Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators, and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity. Everyone is welcome, and our employees are comfortable bringing their authentic whole selves to work. Be you.

We work hard, we play hard,and, most importantly, we care to our CORE about our teams and each other. We over-communicate around everything, especially while we are all connected virtually.

Summary

Are you a client-focused professional with a passion for delivering exceptional results? We are looking for a Senior Account Manager who excels at managing high-value client relationships and collaborating with cross-functional teams. In this role, you’ll be responsible for driving strategic initiatives, ensuring program success, and acting as the key liaison between clients and internal teams to meet business objectives.

You'll spend your days on the following:

• Serve as the primary client contact for high-level strategic intake and coordination of information, ensuring seamless communication and execution across all departments. Proactively escalate, track, and resolve complex client issues while overseeing all aspects of program performance.
• Act as a senior liaison between Augeo and enterprise clients, ensuring alignment with client goals, budgets, KPIs, and target audiences.
• Cultivate and maintain strong relationships with senior and executive-level stakeholders, serving as a trusted advisor while influencing strategic direction.
• Acquire deep industry and client-specific knowledge to proactively anticipate client needs and deliver tailored solutions.
• Collaborate with internal teams, including product, tech, and marketing, to drive the development of high-impact presentation materials and strategy sessions.
• Identify and implement opportunities for continuous program improvement, optimizing performance and driving innovation.
• Oversee program projects, collaborating with clients to prioritize business requirements and ensure the effective allocation of creative and technical resources, meeting timelines, budgets, and expectations.
• Monitor and manage program scope, ensuring quality standards and client objectives are consistently met.
• Lead internal and client meetings, setting agendas, managing stakeholder expectations, and providing detailed recaps and action plans.
• Deliver persuasive and data-driven presentations to both clients and internal teams, influencing decision-making and driving program success.
• Responsible for client-level P&L and annual budgeting for book of business

What you need to be successful in this role:

• 7 to 10 years of account management experience leading enterprise clients, with a strong track record of managing large-scale accounts, driving strategic initiatives, and fostering high-value client relationships within Fortune 500 or similar organizations.
• Bachelor’s degree in business or a related field.
• A self-starter with high customer satisfaction orientation, strong collaboration, and problem-solving skills.
• Professional client service manner and ability to interact with all levels of management.
• Exceptional communication skills (written and verbal).
• Experience in the loyalty and performance improvement industries is preferred.
• Experience managing platform/technical enhancements is preferred.
• Ability to work well under pressure and sort through ambiguity.
• Previous program and client management experience.
• Strong organizational/time management skills and multi-tasking capabilities.
• Proven ability to manage multiple tasks while working independently.
• Strong knowledge of Excel, PowerPoint, and other MS Office tools.
• Interact professionally and collaboratively with Business Development, Business Analysts, Technical Project Managers, Customer Support, Marketing, and other contributing business units
• Anticipate issues that may compromise program budget, marketing schedule or quality objectives and proactively develop remedies

The function of this position may include the requirement to travel nationally (approximately 5-10%).

Benefits of joining our team

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement?
• EAP resources
• 13 paid holidays and PTO time
• Rewards and incentives for birthdays, work anniversaries, professional and personal milestones and company involvement
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program