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Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

The Project Manager (PM) is a cross-functional leader responsible for driving technology projects and programs from initial scoping through successful delivery. To deliver successfully, the PM must maintain a strong, consistent focus on client engagement and clear communication with both internal and external stakeholders. This role operates at both a tactical and strategic level: on any given day, the PM may be deep in sprint planning with an engineering team, presenting portfolio status to executive stakeholders, or analyzing a change order’s financial impact on program profitability. The ability to context-switch fluidly—and to bring clarity and momentum wherever it is needed—is central to how this role creates value.

At the portfolio level, the PM governs a group of related initiatives as a coordinated program, actively managing interdependencies, resolving resource conflicts, and ensuring that individual project decisions align with broader organizational and client objectives. This is not a passive coordination role; the PM is expected to make recommendations, flag risks early, and drive decisions that keep programs on track and on budget.

This role is expected to bring fluency in modern delivery methodologies and to apply AI-powered project management tools not as a novelty, but as a genuine productivity lever. The ideal candidate is curious about emerging technology, thoughtful about how and when to apply it, and able to interpret AI-generated insights in ways that improve decisions and reporting. They bring equal parts analytical rigor and interpersonal skill, and they thrive in environments where the work is complex, the pace is fast, and the standards are high. The PM is a force multiplier: setting standards for how projects are run, mentoring team members, and continuously improving team processes.

Essential Functions

Portfolio & Program Management

• Govern a portfolio of related projects as a coordinated program, managing interdependencies and optimizing shared resources
• Lead prioritization of new portfolio opportunities in alignment with organizational strategth
• Maintain and communicate overall portfolio status and individual project updates to stakeholders at all levels
• Resolve resource constraints, scope conflicts, and change requests within a shared governance structure
• Develop and maintain program charters that reflect client business objectives and organizational goals

Project Delivery

• Lead the full project lifecycle—design, definition, build, and implementation—for technology solutions
• Facilitate requirements gathering and process documentation, applying interviews, workshops, or document analysis as appropriate
• Manage tasks, dependencies, timelines, budgets, and communications for concurrent short- and long-term projects
• Assign work to contributing Project Managers and Business Analysts; coordinate and review work products for quality and consistency
• Execute test plans and oversee quality assurance through to production implementation
• Support defect triage, prioritization, and solution recommendations as needed

Stakeholder Engagement

• Serve as the primary liaison between internal teams and external clients on product capabilities, customization opportunities, and project status
• Brief internal and external stakeholders on active projects and roadmap initiatives
• Build and maintain relationships with key team members, external partners, and client representatives
• Conduct recurring product training and technical marketing sessions for sales, leadership, and key stakeholders
• Support client-facing demonstrations and sales team engagements as needed

Financial & Strategic Oversight

• Direct profitability analysis for each initiative to ensure pricing models are accurate and ROI targets are met
• Evaluate change orders and enhancement requests for financial and strategic alignment during program delivery
• Collaborate with stakeholders to prioritize and schedule operational tasks and development opportunities
• Support system migration projects, including capability mapping and client value proposition development with the Business Development team

AI & Innovation

• Leverage AI-powered PM tools (e.g., Jira) to streamline project tracking, reporting, and forecasting
• Interpret AI-generated insights, dashboards, and predictive analytics to inform decisions and stakeholder reporting
• Proactively evaluate emerging tools and technologies to continuously improve team efficiency and project delivery
• Apply responsible AI practices, including appropriate data privacy considerations and critical evaluation of AI outputs

Competencies

• Proven leadership of cross-functional project teams in a fast-paced environment
• Strong written and verbal communication skills; able to translate complex technical concepts for non-technical audiences
• Fluency in Agile, Scrum, Kanban, or hybrid project management methodologies
• Proficiency with AI-powered PM platforms and a demonstrated ability to apply AI outputs to improve project outcomes
• Skilled in requirements elicitation through interviews, document analysis, and facilitated workshops
• Ability to manage multiple concurrent projects with competing priorities and deadlines
• Experience presenting to Director-level and above stakeholders, including clients and executive sponsors
• Understanding of pricing models, profitability analysis, and business case development
• Comfort with ambiguity; a resourceful problem-solver who can drive clarity and momentum in complex situation

Education and Experience

• Bachelor’s degree with 5+ years of project management experience, or Associate’s degree with 7+ years of project management experience
• 5+ years of incentive industry knowledge is a plus
• Demonstrated experience using AI tools in a professional or project management context
• Proficiency with Microsoft Office suite
• Experience with Jira, Confluence, or comparable PM platforms is a plus
• Exposure to AI-assisted reporting, forecasting, or risk analysis tools is a plus

How Success is Measured

• Performance against core responsibilities outlined in this job description
• Leadership effectiveness and team development
• Fiscal discipline across assigned projects and portfolio
• Consistent proactive client engagement and stakeholder alignment across internal teams and external partners
• Demonstration of company values in relationships with internal partners and clients
• Goal attainment as established by the VP, Project Management
• Measurable adoption of AI tools that demonstrably improve team efficiency or project delivery speed

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program

*St. Paul MN Preferred, but open to remote

Salary Description

$115,000 - $120,000