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Matchstick Ventures
Matchstick Ventures
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Locations

New York, NY, USA

industry

Data and Analytics · DeepTech · Information Technology · Software

Size

11-50 employees

Stage

Seed

founded in

2019

Stylo allows businesses to understand the underlying drivers behind all the metrics that they care about, broken down using terminology they already understand. We give a voice to the 95% of customers who don't take NPS & CSAT surveys by predicting what they would have filled in using the texts of the conversations they're already having. Together, these allow businesses to understand the drivers behind the metrics they care about using terminology they already understand. A few common examples of questions we answer: - What are the most frustrating bugs that need to be prioritized? - Which customers have had a frustrating experience that need a check-in? - Which common requests could be automated away using self-serve support? - What training can we give our support reps to maximize reduction in ticket escalations? In addition to giving insights, the data is used to supercharge the functionality of existing platforms. Customer Support can optimize ticket routing and escalations. Customer Success can trigger playbooks based on what customers say across all communication channels. There's countless customer communications coming in, with Stylo you'll know exactly what's in each one and it's impact.


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