The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems. Key Responsibilities- Conduct one-on-one meetings with Customers to understand goals and develop strategies- Schedule trainings to empower and educate Customers- Conduct data analysis to develop insights- Educate Customers on new features- Optimize processes to scale success efficiently- Define and track core customer success metrics (e.g., retention)- Collect feedback from Customers to inform the product roadmap- Contribute to Sales and Customer Support processes as needed Qualifications- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)- Excellent communication and problem-solving skills- Strong desire to help others and think on your feet- Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions- Ability to multitask, prioritize, and manage time effectively- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus